- How long will it take and how much do I have to pay to receive the order in my house?
Deliveries to UK(*) are for FREE, for orders from £30, in the Standard Delivery option, which takes from 5 to 7 working days to arrive via courier. Please note that the order has to be placed before 2pm, otherwise it will be delivered the subsequent day.
You can buy online at Pisamonas from any other European country by just adding your country in your delivery address details -on My Account section or when placing your order. Additional shipping costs are as follows:
Europe Zone 1: Ireland, Germany, Austria, Belgium, Italy, Luxembourg, Netherlands
Europe Zone 2: Poland,Czech Republic, Bulgaria, Hungary, Romania, Slovakia and Slovenia
Shipping to USA with the following costs: £39.00 for one pair, £78.00 for 2 pairs, £117.00 for 3 pairs, £156.00 for 4 pairs, £195.00 for 5 pairs, £234.00 for 6 pairs and £273.00 for 7 pairs.
For deliveries to any other European countries buying at www.pisamonas.co.uk, specific fees and charges are applicable.
Depending on the country selected and the ordered quantities, shipping costs may vary: starting from £10 (to Zone 1) and from £20 (to Zone 2).
To France, Italy and Portugal shipping costs are FREE for orders from 30 €, but just by buying from their local websites (pisamonas.fr, pisamonas.es and pisamonas.pt).
(*) Please note that we do not deliver to the Channel Islands or Isle of Man.
We remind you that if the purchase has been paid by bank transfer, the delivery time will always begin after receiving confirmation of payment in the account. - Is there a way to keep track of my delivery status?
Of course! You will be able to keep track of your delivery at any time by accessing our section Where is my order? and introducing your delivery track number which we will send you via e-mail as soon as your order is processed and on its way.
- What if I am not at home when my delivery arrives?
To avoid delivery problems (incorrect addresses, inability to find someone at home etc.), you must complete the corresponding form correctly, especially the phone number field. We would also like to let you know that deliveries to PO boxes and deliveries on Saturdays or Sundays, or in bank holidays will not be possible.
If at the time of delivery the customer is not present at the address provided, the carrier company will leave notice indicating the steps to follow to arrange a second attempt at delivery. - What if I my package arrives damaged or incomplete?
If upon delivery the package has clear signs of damage or if the seal is broken, the customer must demand that the articles are in perfect condition, and if it is not the case the customer must indicate it in the dispatch note of the carrier company and also report it via e-mail to the following address: email@example.com If upon delivery you notice that there is an item missing from your order, please contact us ASAP sending an e-mail to firstname.lastname@example.org.
- Can I receive my package in a different address from mine?
Your Pisamonas account allows you to register unlimited delivery addresses. This is ideal if you want to send presents to your friends or receive your package at your holiday site, or even if you want it delivered at your workplace.